Privacy Policy

Introduction

This Privacy Policy describes how iCASE Lifestyle ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from icaselifestyle.com (the "Site"). We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Portuguese data protection laws.

Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type and version
• IP address
• Time zone setting
• Operating system
• Cookies installed on your device

Order Information

When you make a purchase or attempt to make a purchase, we collect:

• Name and billing address
• Shipping address
• Email address and phone number
• Payment information (processed securely through our payment providers)
• Order history and preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and provide customer support
• Screen orders for potential fraud or risk
• Improve and optimize our Site and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. We use this information to:

• Remember your preferences and settings
• Understand how you use our Site
• Improve your shopping experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

Sharing Your Information

We share your personal information with third parties to help us fulfill orders and improve our services:

• Payment Processors: Stripe, PayPal, Multibanco, and MB Way to process your payments securely
• Shipping Partners: CTT, DPD, and other carriers to deliver your orders
• Analytics Services: Google Analytics to understand Site usage
• Marketing Platforms: To send promotional emails (with your consent)

Your Rights (GDPR)

If you are a resident of the European Union or Portugal, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at support@icaselifestyle.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years to comply with Portuguese tax and accounting regulations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. We ensure that such transfers comply with GDPR requirements through appropriate safeguards, such as Standard Contractual Clauses.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us: